Motor Retail Terminology and Concepts
The glossary items represent a comprehensive set of dealership KPIs, applicable from senior management to non-management. It is divided into categories such as sales and parts. You can search by title or in the full text for specific KPIs.
The benchmarks below are "generic management targets", not universal industry standards. They should be adjusted for dealership type, dealer size, brand, geography, vehicle mix, finance-provider agreements, product pricing and the dealership’s historical performance.
You can comment on the KPIs. Please share your ideas and give us some updates for best practices.